Contact information

Contact Information

If you need help with an order, shipping update, return, refund, exchange, product question, account issue, or any general customer support request, you can contact Boier Timepieces using the information below.

1. Customer Support

Email: support@boiertimepiece.com

2. Returns Department

For returns, refunds, exchanges, defective items, damaged items, or incorrect orders, please contact:

Email: support@boiertimepiece.com

3. Business Address

Boier Timepieces
Operated by Quenora Lane

8023 4a St SW
Calgary, Alberta T2V 1A4
Canada

4. Support Hours

Monday to Friday: 9:00 AM to 5:00 PM (Mountain Time)

Saturday, Sunday, and Canadian statutory holidays: Closed

5. Response Time

We aim to respond to customer inquiries within 1 to 2 business days.

Response times may be longer during sales events, holidays, product launches, periods of high inquiry volume, or shipping carrier disruptions.

6. Information to Include

To help us assist you as quickly as possible, please include the following information when contacting us regarding an order:

Your full name;
Your order number;
The email address used during checkout;
A clear description of your request;
Photos or videos if your request relates to a damaged, defective, or incorrect item.

7. Privacy Requests

For privacy-related requests, including requests for access, correction, withdrawal of consent, deletion where applicable, or questions regarding your personal information, please contact:

Email: support@boiertimepiece.com